Frequently Asked Questions
What is TriStar’s primary business?
1.
TriStar provides warehousing-related services for importers requiring USDA clearance, plus short and medium term storage. Repeat customers are normally given real time access to inventory data, which requires some upfront coordination to scan product into our proprietary inventory management system.
2.
TriStar also manages the receiving, warehousing, USDA inspections, labeling, dating and documentation required for export customers. These services greatly exceed the tasks carried out by traditional colds storage facilities.
3.
Receiving and processing a wide range of goods for kitting or pick and pack. Example: a mix of up to a dozen products must be packed into a single carton, labeled, palletized and prepped for pickup. The contents of those boxes arrive at TriStar’s Belcamp facility in multiple trucks from multiple points, requiring careful coordination between the customer and TriStar’s logistics support team.
4.
proPak, TriStar’s custom repacking services often involve converting a typical 10- to 40-lb carton into smaller inner bags or packages and often smaller cartons. The inner packs are often clear sealed bags with pack labels to comply with customer (and USDA) requirements.
Where is TriStar located?
Location, Location, Location
TriStar is located about 30 minutes north of Baltimore at 4610 Mercedes Drive in the Riverside Business Park in Belcamp, Maryland. Take Exit 80 off I-95. TriStar is about four minutes away.
I would need to discuss my requirements with a representative. Who do I call or email?
Most projects require discussion since most of TriStar’s work is somewhat customized. Every project has its own story. We want to make sure TriStar is a good fit for prospective clients.
You can email Info@TriStarColdStorage.com, providing very general details to get started. Alternately, complete a request form here, or simply call us at 410 278-0800. Enter ‘1′ at the prompt.
Do you have a price list including all of your services?
TriStar offers a price list for most ordinary services not requiring customization. We can proivide that list to you once we determine your specific needs.
Will I have a single point of contact?
Usually, once details are sorted out with our sales team, you will be assigned to a specific customer service logistics specialist. They will be your primary email and phone contact for most of the day-to-day topics that arise.
How does our Inventory Management System Help?
TriStar gives you constant access to your real-time inventory levels. See as products arrive and are used for your specifically selected services.
What is proPak?
Essentially, ProPak helps food service businesses bridge the gap between bulk products and consumer-ready goods, allowing you to expand your market reach and offer more versatile product options.
What is Custom Kitting?
Custom kitting involves assembling a variety of individual items into a single, packaged unit or kit. This can be used for meal kits, product bundles, promotional items, or any other combination of products you need to offer.
What goods can be processed with proPak and Kitting?
We can handle the repackaging and assembly of frozen, chilled, and dry goods, ensuring proper temperature control and maintaining product quality.
What Branding Can TriStar Do for You?
TriStar can enhance your brand through custom packaging, labeling, and kitting solutions. We can help you create a consistent and professional brand image for your products, whether they’re being exported, imported, or distributed domestically.
Why Choose TriStar for USDA Services?
TriStar stands out for its deep understanding of USDA regulations and our proactive approach to problem-solving. We’re not just a full-service provider; we’re a partner who anticipates challenges and finds custom solutions to even the most complex logistical issues. Our in-house expertise in customs clearance, drayage, and USDA services ensures smooth and efficient processing of your goods.
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